FAQ
FAQ
How do I set up my mattress when it arrives?
Setup is fast and easy:
- Carry the box with a friend or family member to your bedroom.
- Carefully cut open the cardboard box, lay it sideways, and slide out the vacuum-packed bag.
- Place the bag on an approved base and cut away the outer plastic wrap.
- Unroll the flattened mattress to its resting position (you may need to flip the mattress).
- Cut away the inner plastic wrap and slide it off. The mattress will begin to decompress.
Leave at least 30 minutes for the mattress to decompress before sleeping on it for the first night; its full, intended comfort will be reached after 24 hours.
The cardboard box can be recycled immediately.
What kind of base do I need? Do I even need one?
Compatible bases
Platform: solid, flat, and untreated wood platform beds.
Box foundation: boxed foundations with a solid, non-flexing construction. Coiled or wire grid boxsprings are NOT compatible.
Slatted base: horizontal slats with gaps no more than 3" apart and slats no less than 2" wide.
Adjustable bed: non-medical adjustable bed frames, either motorized or manually adjustable. Shop Adjustable Beds.
Things to keep in mind:
For queen, king, and California king mattresses: Platform beds and slat systems need at least one centre support beam.
Though not ideal, you can place your mattress directly on the floor if there is no risk of moisture buildup. Do not place your mattress directly on a concrete floor.
A base with curved slats might make your mattress feel softer than intended. If that's the case, place a plywood sheet on top of the slats. This can help distribute the weight across the whole base, increasing firmness.
Incompatible bases
Metal bed: foundations made with a wire grid or thin metal beams.
Hospital bed: medically provided, adjustable bases.
If your current base doesn't have enough support:
Place a sheet of untreated pegboard or plywood between the mattress and base to increase the surface area of the base.
How does the 90-night sleep trial work?
The 90-night home sleep trial is your satisfaction guarantee that comes with the purchase of your Infinity mattress or select sleep accessory. Starting the day your new product arrives, you’ll have 90 nights to sleep on it and get to know it.
It does take time to get used to a new sleep surface, and we want to make sure you fully experience your product before making a final decision. We ask that customers sleep on their Juno for a minimum of 25 nights before initiating a return.
If you choose to return your product, log in to My Account or contact customer care to initiate the return. We'll need a few images of the product to confirm its condition for our charity partners, and then we'll schedule pickup based on your availability. Once the pickup is confirmed, your refund will be issued.
Which products qualify for the 90-Night Sleep Trial?
Infinity Mattress
All other product have 30 day return policy
Comparison Tool: Offer a comparison tool that allows customers to compare different mattress companies side-by-side.
Competitors website:
https://www.juno.ca/shop/juno-mattress/
https://www.endy.com/products/endy-hybrid-mattress?size=Twin